Driven to delight: delivering world-class customer experience the Mercedes-Benz way

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Average Rating
Publisher:
Brilliance Audio ;
Pub. Date:
p2015.
Edition:
Unabridged.
Language:
English
Description

New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.

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Grouping Information

Grouped Work ID920b8fa9-77dd-0473-6640-dca016fff0f3
Grouping Titledriven to delight delivering world class customer experience the mercedes benz way
Grouping Authormichelli joseph a
Grouping Categorybook
Last Grouping Update2019-07-24 11:43:33AM
Last Indexed2019-11-14 02:58:50AM

Solr Details

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authorMichelli, Joseph A., 1960-
author2-roleBrilliance Audio (Firm)
Recorded Books, LLC.
author_displayMichelli, Joseph A
available_at_canoncityCañon City Public Library
detailed_location_canoncityCanon City Public Library - Book On CD
display_descriptionMichelli shares the greatest customer-driven insights behind one of the most iconic brand names in the world: Mercedes-Benz USA.
format_canoncityCD
format_category_canoncityAudio Books
id920b8fa9-77dd-0473-6640-dca016fff0f3
isbn9781480595729
item_details
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ils:2183046588Canon City Public Library - Book On CDCD 658 MIC1falsefalseOn ShelfCANON
itype_canoncityCD
last_indexed2019-11-14T09:58:50.834Z
lexile_score-1
literary_formUnknown
literary_form_fullUnknown
local_callnumber_canoncityCD 658 MIC
owning_library_canoncityCañon City Public Library
owning_location_canoncityCañon City Public Library
primary_isbn9781480595729
publishDate2015
record_details
Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical Description
ils:21830CDAudio BooksUnabridged.EnglishBrilliance Audio ;p2015.6 sound discs (7 hr., 32 min.) : digital ; 4 3/4 in.
recordtypegrouped_work
scoping_details_canoncity
Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
ils:2183046588On ShelfOn Shelffalsetruetruefalsefalsetrue
seriesBrilliance Audio on compact disc
series_with_volumeBrilliance Audio on compact disc|
subject_facetAudiobooks
Automobile industry and trade -- Customer services -- Germany
Automobile industry and trade -- Germany -- Management
CD books
DaimlerChrysler
Mercedes automobiles
title_displayDriven to delight : delivering world-class customer experience the Mercedes-Benz way
title_fullDriven to delight [CD] : delivering world-class customer experience the Mercedes-Benz way / Joseph Michelli
title_shortDriven to delight
title_subdelivering world-class customer experience the Mercedes-Benz way
topic_facetAutomobile industry and trade
CD books
Customer services
Management
Mercedes automobiles