Driven to delight: delivering world-class customer experience the Mercedes-Benz way

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Brilliance Audio ;
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New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.

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Grouping Information

Grouped Work ID 920b8fa9-77dd-0473-6640-dca016fff0f3
Grouping Title driven to delight delivering world class customer experience the mercedes benz way
Grouping Author michelli joseph a
Grouping Category book
Last Grouping Update 2019-07-24 11:43:33AM
Last Indexed 2019-08-19 02:23:41AM

Solr Details

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author Michelli, Joseph A., 1960-
author2-role Brilliance Audio (Firm)
Recorded Books, LLC.
author_display Michelli, Joseph A
available_at_canoncity Cañon City Public Library
detailed_location_canoncity Canon City Public Library - Book On CD
display_description Michelli shares the greatest customer-driven insights behind one of the most iconic brand names in the world: Mercedes-Benz USA.
format_canoncity CD
format_category_canoncity Audio Books
id 920b8fa9-77dd-0473-6640-dca016fff0f3
isbn 9781480595729
Bib IdItem IdShelf LocCall NumFormatFormat CategoryNum CopiesIs Order ItemIs eContenteContent SourceeContent FileeContent URLsubformatDetailed StatusLast CheckinLocationSub-location
ils:21830 46588 Canon City Public Library - Book On CD CD 658 MIC 1 false false On Shelf CANON
itype_canoncity CD
last_indexed 2019-08-19T08:23:41.23Z
lexile_score -1
literary_form Unknown
literary_form_full Unknown
local_callnumber_canoncity CD 658 MIC
owning_library_canoncity Cañon City Public Library
owning_location_canoncity Cañon City Public Library
primary_isbn 9781480595729
publishDate 2015
Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical Description
ils:21830 CD Audio Books Unabridged. English Brilliance Audio ; p2015. 6 sound discs (7 hr., 32 min.) : digital ; 4 3/4 in.
recordtype grouped_work
Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
ils:21830 46588 On Shelf On Shelf false true true false false true
series Brilliance Audio on compact disc
series_with_volume Brilliance Audio on compact disc|
subject_facet Audiobooks
Automobile industry and trade -- Customer services -- Germany
Automobile industry and trade -- Germany -- Management
CD books
Mercedes automobiles
title_display Driven to delight delivering world-class customer experience the Mercedes-Benz way
title_full Driven to delight [CD] : delivering world-class customer experience the Mercedes-Benz way / Joseph Michelli
title_short Driven to delight
title_sub delivering world-class customer experience the Mercedes-Benz way
topic_facet Automobile industry and trade
CD books
Customer services
Mercedes automobiles